ISM is committed to consistently serve our customers through the highest level of service and product quality; to maintain an excellent reputation as a reliable, responsible and dependable enterprise computer dealer; and to position the company for continued growth and profitability.
- ISM is dedicated to continually expanding our industry knowledge and to be readily open to and embrace change
- Our customers and employees are our most valued assets
- ISM will provide a safe, positive and pleasant work environment for all employees where teamwork, growth and personal accomplishment are encouraged
- ISM will face reality as it is, not as it was or as we wish it were
- To be a positive and responsible corporate citizen and handle all transactions honestly and ethically
As a Member in good standing with The Association of Service and Computer Dealers International (ASCDI), ISM has adopted the following code of conduct into our core policies:
CODE OF PROFESSIONAL CONDUCT AND PRACTICES
The members of the Association have pledged to honor and abide by the Code of Professional Conduct and Practices (the “Code”), as adopted by the Association, to ensure the public of uniform high standards in all dealings.with members of the Association.
The Committee of the Association charged with the enforcement of the Code meets regularly to consider alleged violations. Violators are subject to various sanctions, including expulsion from the Association.
The Articles of the Code signify the dedication of the members of the Association to maintain the highest level of ethics and responsibility in their relationship with the public, other dealers and clients. Inherent in this pledge are these principles:
To maintain and enforce high standards of ethical professional practices that make the membership in the Association a recognized mark of experience, integrity and competence.
To regard as confidential all information concerning the business and affairs of clients.
To conduct ourselves in a manner which brings credit to and enhances the reputation of our industry.
To publicize our services only in a professional manner, avoiding all conduct, practices and promotion likely to discredit or injure our industry.
To broaden public understanding, and enhance public regard and confidence in the computer and related telecommunications industries so that users will be encouraged to use our services as their primary source.
In keeping with this dedication to principle, the members of the Association have further pledged to:.
a) Follow through and complete any agreement made verbally or otherwise to any Association member, prospect or client.
b) Conclude the transaction once the member has agreed to either sell, acquire or lease equipment.
c) Honor any offer that has been accepted by a member and/or client as expeditiously as possible after such acceptance.
d) Indicate to any member or prospective client the conditions and terms which he has the authority to conclude.
e) Utilize only one name in any transaction with a prospective client or member. It is considered extremely unethical to negotiate or bid utilizing different or separate corporate names under one control without full disclosure.
f) Not disparage other members by statement or innuendo to prospective clients.
g) To respond to any complaint of violation filed with the Association and participate in all processes and procedures of the Committee charged with the enforcement of the Code with respect to that complaint.