At ISM, the safety and security of our employees, customers and local communities is our utmost priority and our thoughts and prayers are with those impacted by the Coronavirus. As of today we have no employees or family infected with the virus and our business operations are normal.
In an effort to do our part to put a stop to this virus outbreak we have implemented very strict guidelines for all products that we receive and ship. All boxes are received by our team members using sanitary gloves and are immediately disinfected upon receipt. Then our team is disinfecting all machines and parts that we receive and again disinfecting all machines and parts upon shipment and we are packing in new clean boxes.
This is to ensure that our employees remain protected from the virus and that all parts we ship are clean and virus free when they leave our technical center.
We have also locked down our facility and we are not receiving any visitors to ensure that our facility remains virus free. Our team members here at ISM are practicing all social distancing and cleanliness guidelines instructed by the Center for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html
We have instructed non essential employees to work from home during this outbreak and those members who are coming to work to process your orders are not visiting stores or restaurants and going straight from their homes to work, then back home again. To try to stop the unprecedented spread of this virus we will provide our team with household goods that they may need during this outbreak so they do not have to visit stores.
FedEx, UPS, and DHL are experiencing shipping delays and there are ongoing supply chain disruptions. Our team continues to work diligently to process all orders on time, but please understand that some shipping delays may occur due to the problems FedEx, UPS, and DHL have reported.
We are very thankful for our partnership and friendship with you and your company. Please let us know if there is anything we can do to help you, your company, or your families during this difficult time. If household or cleaning supplies are limited in your area, we can source goods locally and ship to you so you have supplies for your families and friends. Please let us know how we can help you and we pray you all stay safe during this virus outbreak.Together we will all get through this and we look forward to working closely with you in 2020 and for many years beyond!